Please read the Policy Documents below for full details of what you are covered for as well as what you are not covered for.
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In what countries am I covered? |
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You are covered throughout mainland Europe excluding the United Kingdom other than during the direct journeys between Your home and Your international departure point.
Mainland Europe is defined as Andorra, Austria,
Balearics, Belgium, Bulgaria, Canary Isles, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey in Europe plus Uskudar, Republic of Ireland, Isle of Man and the Channel Islands.
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What type of vehicles do you cover? |
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We provide cover for the following vehicle types: car, light van, motorised caravan, estate car, or motorcycle. The insured vehicle must be privately registered in the United Kingdom and under 10 years old since first registration (or under 15 years old if you have paid the appropriate extra premium). Important Note: The insured vehicle must be serviced, maintained and operated as recommended by the manufacturer and hold a current valid MOT certificate if applicable. |
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Are there any weight and size limits for my vehicle? |
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The insured vehicle must not exceed (including any load carried) the following gross vehicle weight and dimensions: 3,500kg in weight, 8m in length, 3m in height and 2.25m in width. |
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Can I change my vehicle after I have purchased the policy? |
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Yes, you are permitted to change the insured vehicle without incurring any additional charge. Simply contact us before you travel and we will update your policy. |
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How many days am I covered for under the Annual multi-trip policy? |
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Our annual multi-trip policy runs for 12 months from the commencement date and provides cover for any number of round trips provided that each trip does not exceed 31 days in duration and that your vehicle returns to the UK at the end of each trip. |
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I am going on a single trip, how many days can you provide cover for? |
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The maximum number of days we can cover for a single trip is 91 days. |
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What age of vehicle do you cover? |
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Single trip policies can be arranged for vehicles that are under 10 years old since first registration or under 15 years if the appropriate extra premium has been paid. Annual multi-trip policies can be arranged for vehicles that are under 10 years old since first registration. |
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Am I covered before my I depart? |
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Yes, you are covered if the insured vehicle is stolen and not recovered before you leave, or if an event occurs which means you cannot use the insured vehicle up to 7 days before you are due to travel. Please note: Should you purchase cover within 7 days of your scheduled date of departure, you are not covered for any claim resulting from breakdown, or if the actual or imminent breakdown is discovered during the course of a service carried out within 7 days of your scheduled date of departure. |
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How far in advance can I purchase European Breakdown Cover? |
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You can purchase a policy for commencement up to 12 months from today's date. |
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Am I able to purchase a European Breakdown Cover policy if I am not a UK resident? |
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No, only UK residents (and residents of the Channel Islands and the Isle of Man) are eligible to purchase one of our policies. |
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Are there any administrative fees or charges if I take out a policy? |
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No, if you take out a European Breakdown Cover policy, we do not charge any administrative fees. |
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Will you cover the cost of obtaining spare parts if none are available locally? |
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Yes, if we are unable to obtain spare parts locally, we will arrange to have them delivered to you, subject to availability and import restrictions. Please note you are responsible for the cost of the spare parts and customs duty payable. |
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Will you help me pursue uninsured losses against third parties arising from a road traffic accident? |
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Yes, we will provide assistance for legal costs and expenses in recovering uninsured losses up to the amount shown in the benefits schedule. |
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What should I do immediately after I have an accident? |
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You should contact the Green Flag number control centre using the emergency number you will be supplied. |
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What should I not do immediately after I have an accident? |
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You should not contact any garage or recovery operator directly. |
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The policy wording states that I must carry a serviceable spare wheel. However my car is equipped by the manufacturer with run-flat tyres/tyre puncture sealant kit. Am I still covered? |
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Yes, you are covered, as long as the alternatives to a spare wheel are as specified by the manufacturer. |
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Do you cover hire cars? |
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Yes we will cover vehicles that have been hired, as long as you have the hirer’s permission and the vehicle meets the definition of Insured Vehicle in the policy wording.
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If I purchase a policy, am I insured personally or do you insure the vehicle?
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Our policy covers the vehicle and cover will be extended to any member of your party provided they have your permission and the appropriate license and insurance to drive the insured vehicle. If the vehicle has been hired they must also meet the requirements and conditions of the hirer. |
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I drive a company owned car and want to take this on holiday to Europe, would your policy cover this? |
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Yes, our policy will cover company vehicles that are taken abroad for personal use. The company vehicle must be registered in the UK and you must have the necessary permission and insurance to drive the vehicle abroad. The insured vehicle must also meet the definitions of the insured vehicle in the policy wording. Please note we do not cover commercial vehicles that are being used for business purposes whilst traveling overseas.
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I'm already overseas and would like to take out cover, is this possible? |
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No, unfortunately we can only cover trips that originate from the UK and return to the UK during the period of cover.
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If I need to make a claim, is there a policy excess to pay? |
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No, there are no excess amounts to pay should you need to make a claim on one of our policies.
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Do you cover One Way Trips |
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No, your journey must start and end in the UK for cover to apply. |